Service and Maintenance

Our service offerings are tailored to meet the high expectations of today’s IT professionals. You’ll get a single point of contact and on-site nationwide coverage of your entire printer fleet using OEM factory-trained personnel. We cover laser, inkjet, fax, DMP, line/band, thermal, bar-code, wide-format, cut-sheet and continuous feed technologies. We support more than 1,500 models, including most major brands.

• Custom-tailored programs designed for your needs
• Preventative maintenance programs available
• OEM’s warranty offered for select manufacturers
• On-site technicians available
• Detailed reporting for machine usage analysis
  
  

Printer Maintenance Ticket System
Quickly and easily monitor all of your open and closed service tickets in real time. All service calls are tracked by the device’s serial number, so you can follow all maintenance provided for your entire fleet.

Full-Service Maintenance Agreement
Get total coverage for your print devices. This option includes all parts, labor and travel (except consumables) and guaranteed next-business-day on-site service. Upgraded service level agreements are also available and include 4-hour, on-site response, 24/7 service response and preventative maintenance programs.

Time and Materials Maintenance Agreement
Pay only for the parts and service that you need. Plus, you’ll get guaranteed next-business-day service and can customize a per-call option based on predetermined hourly and travel rates. A flat travel rate is also available.

Advance Exchange
Minimize downtime with our Advance Exchange Program. Plug and play the next day and get back to your mission-critical functions.

Login to customer support site

To log a call you need a username and password. If you would like to us the online system and don’t have your login details please contact our Technical Service Department, on (01) 886 7600 or email technicalservice@staplesirl.ie.

Once you login you will need the Serial number of the machine. The serial number is usually on the back of the machine on a metal label. You will be able to view your list of machines on your account once you login. Check the details of the machine against the serial number on your machine to ensure you are logging the call against the correct machine in the correct location. If you can’t find your machine on the list once you login please contact our Service Dept directly technicalservice@staplesirl.ie to have your machine added to the service contract.